PELOTON COMMERCIAL NEXTGEN OS

Background

As a core Product Designer on the NextGen design team, I had extensive involvement in user research, concept development, design iteration, visual design, and continuous improvement. By embracing a user-centered approach and collaborating cross-functionally, we successfully delivered a powerful and user-friendly operating system that revolutionized the fitness experience.

Improving the Commercial Workout Experience

Peloton Commercial NextGen OS is a redefined operating system (OS) designed to transform the way individuals engage with their fitness journeys. As a UX designer on the NextGen OS team, my role was to conceptualize, design, and deliver an exceptional user experience that seamlessly integrates fitness tracking, personalized coaching, and social engagement within a single intuitive platform.

Below is a small sample of high-level work I did at Peloton Commercial in order to maintain confidentiality. More information on the process that went into these designs/more detailed designs are available upon request.

PRECORCAST
(FEATURED PRODUCT)

PrecorCast, Precor’s proprietary Chromecast solution, allows exercisers to easily connect their phone to the console, enjoy their streaming app of choice, and feel secure knowing that when they end their workout, the device will remove all elements of their connection to the console.

Company

Peloton Interactive

My Role

UX Design, UX Researcher, Usability Testing, Prototyping, DesignOps

Tools

Figma, Principle, Adobe Suite

Team

NextGen OS Team

Understanding

The Challenge

Design a friendly and easy onboarding pairing experience for users on NextGen Consoles

With the current Precor media experience possessing a fixed amount of streaming outlets and with reliable consolidated devices (Roku, Google Chromecast, etc.) offering a lot of streaming freedom, we dreamed of combining the two experiences in the commercial space and making it a reality. Known as PrecorCast.

‘Current’ Precor Media Streaming Experience on P62 & P82 Consoles

Discovery & Observations

Research

With a heuristic evaluation, I was able to identify several pain points that our users could possibly face such as:

Users gave up during the pairing process due to longevity and complexity.
Users didn’t know where to find media ‘entry point’ to pairing phone
Users were afraid to share personal information (stream account, content, and personal info)

Pain Points

Instruction

Too many steps and explanation brings greater complexity, thus leading the user to confusion.

Convenient

Too many steps decreases motivation and purpose for the user to continue their paring process. As a result, this fuels disinterest and confusion for the user.

Guidance

Lack of confidence that they are following steps confidently and are securely guided and taken care of.

All these pain points led the team to this inference…

users have trouble trusting the process before and during pairing onboarding.

How might we…

help users trust the onboarding experience to follow through and successfully pair their device?

Design Explorations & Iterations

There were several different concepts to explore. Based on our research and findings, we wanted to explore different layouts when it came to the onboarding experience. It was a matter of combining different user interface interactions, designs, and storytelling in order to make the onboarding experience fairly easy, quick, and reliable.

With that being said we divided the onboarding experience into three major events based on our external and internal research:

Introduction / Landing Page
Pairing Steps / Explicit Pairing Instructions
Constant Support / Success & Fail States

Based on our research results and feedback, the design team explored different concepts and iterations using different UI including Coachmark UI, Single Step, Two Step, and Notification Sys

Introduction

Coachmark UI
Single Step

Pairing Steps

Two Step
Single Step

Constant Support

Notification Sys
Single Step

Google Chromecast utilizes a single step UI format with their onboarding experience

Google Chromecast in the hotel space utilizes a multi step UI (single screen) format with their onboarding experience

Google Chromecast in the Otrum Hotel TV Space utilizes a multi-step (roadmap) format for user onboarding

User Research

Conducting tests to validate our designs driven by data.

I led the User Research initiative for this product by conducting combined user interviews and usability tests. I wrote a usability script that guided users to speak aloud and share their thoughts about the user experience on our reiterations to gather data points and feedback. Furthermore, a special console rig was designed to upload my design prototypes and conduct tests in an environment that felt ‘real’ to our users - a console machine to work out on.

The goal here was to discover what went wrong and what went right. Analyzing where our design was working as well as where it wasn’t. From there, we rewatch videos, analyze entry points, and reference data points to create meaningful design decisions backed by data.

Precorcast

Thousands of apps, no passwords

Precor delivers a seamless and secure way for exercisers to view their favorite media and fitness apps on the big screen. Designed for fitness environments, PrecorCast allows exercisers to securely stream their phone content to the console in seconds.

Final Deliverables

Solutions & Outcomes

We were able to improve the workout experience by honing in on areas where we enhanced the conveniency, comprehension, and trust of the onboarding experience for users in the commercial workout space.

Here are a few areas that we enhanced:

Instruction

Convenience

Guidance

Post-Launch Evaluation & Iteration

After the initial rollout of some features under NextGen, I actively monitored user feedback and data analytics to assess its performance and identify areas for further improvement. I collaborated with the product team to prioritize and implement iterative design updates, ensuring that the user experience continued to evolve and meet the changing needs of users over time.

Takeaways